Frequently Asked Questions
Where can I get my hearing aids reprogrammed or tuned?+
We can adjust hearing aids entirely over the phone now. As long as you have an iPhone or Android phone, it’s extremely easy to do and requires minimal knowledge of how to work your phone. It provides major benefits for our patients, as we can now adjust hearing aids in environments they struggle with, such as their own home. We offer unlimited adjustments completely free as long as that hearing aid still works. - Alternatively, the hearing aids are unlocked and can be adjusted and service by any authorized provider of that manufacturer.
How long is the trial period and Money Back Guarantee?+
60-Day Money Back Guarantee and 100% Full Refund if you are not completely satisfied with your purchase.
How can I send in my Hearing Test (Audiogram)?+
You can send your hearing test to us by email: (help@onlinehearing.com), Fax: 866-577-2922, Text:678-926-9073, or by using our Submit Hearing Test form.
Do you offer hearing aid financing?+
There are multiple lenders available to finance your hearing aids purchase and still take advantage of our discounted pricing and 60-Day Money Back Guarantee. Click Here, or call us for more information.
How long will it take to get my hearing aids?+
Our process includes processing, programming and quality control for a typical turn-around time of 5-7 business days.
Who do I contact for warranty services?+
Contact us directly and we will handle the entire process for you at no cost, you're only responsible for the shipping to us. This service is included with your purchase.
How do I send the hearing aids back for a refund?+
All you have to do is give us a call and let us know you would like to return the hearing aids! We'll give you an address to send the hearing aids to, but the customer is responsible for return shipping
Are there any hidden fees I should know about?+
Absolutely not! Our prices are exactly what you see on our website. Programming, shipping, fitting, and servicing are all included in the price and there are never any hidden fees. Buying your hearing aids online should be easy and straightforward.
Am I missing on anything by buying online versus going to a local store?+
In today's technologically advanced world, new hearing aids require very little tuning and tweaking after being properly programmed to your hearing test. Any adjustments you may need can be done completely over the phone and are included at no charge with our service. Cleaning and maintaining your hearing aids is as easy as opening a can of soup. More information about buying hearing aids online, click here.
I still have more questions, what's the best way to contact you?+
No problem, we are available by phone Monday through Friday from 9am to 5pm Eastern. You can call us at 855-394-3274 - After hours you may contact us by text, email, fax or contact form click here
