Support Center
What can we help you with?
Call: 855-394-3274 | Text (Anytime!): 678-926-9073 | Email: help@onlinehearing.com | Fax: 866-577-2922
FREQUENTLY ASKED QUESTIONS
Where can I get my hearing aids reprogrammed or tuned?+
We offer Remote Programming Services, feel free to call us for more information. - Alternatively, you can take your hearing aids in for service at any local clinic, our hearing aids are not locked and do not require any special tools other than the manufacturer's software and link which are standard equipment for hearing aid practitioners.
Do you ship Internationally?+
We do not. We only ship to the US States listed in our footer and on our product page. We are adding new states all the time though so be on the lookout!
How long is the trial period and Money Back Guarantee?+
60-Day Money Back Guarantee and 100% Full Refund if you are not completely satisfied with your purchase.
How can I send in my Hearing Test (Audiogram)?+
You can send your hearing test to us by email: (help@onlinehearing.com), Fax: 866-577-2922 or by using our Submit Hearing Test form.
Do you offer hearing aid financing?+
There are multiple lenders available to finance your hearing aids purchase and still take advantage of our discounted pricing and 60-Day Money Back Guarantee. Click Here, or call us for more information.
How long will it take to get my hearing aids?+
Our process includes processing, programming and quality control for a typical turn-around time of 5-7 business days.
Who do I contact for warranty services?+
Contact us directly and we will handle the entire process for you at no cost. This service is included with your purchase.
Are there any hidden fees I should know about?+
Absolutely not! Our prices are exactly what you see on our website. Programming, shipping and fitting are all included in the price and there are never any hidden fees. Buying your hearing aids online should be easy and straightforward.
Am I missing on anything by buying online versus going to a local store?+
In today's technologically advanced world, new hearing aids require very little tuning and tweaking after being properly programmed to your hearing test. Cleaning and maintaining your hearing aids is as easy as opening a can of soup. More information about buying hearing aids online, click here.
I still have more questions, what's the best way to contact you?+
No problem, we are available by phone Monday through Friday from 9am to 7pm Eastern. You can call us at 855-394-3274 - After hours you may contact us by email, fax or contact form click here
FINANCING OVERVIEW
At Online Hearing, we want to help our customers get the best experience possible. That is why, on top of offering the most affordable hearing aids from the top brands, we also offer financing options. If you qualify, we offer flexible payment options starting at 0 percent short-term financing to long-term installments through multiple lenders.
Choose one of the finance methods that we offer and feel free to contact us with any questions you may have!
