Hurricane Nicole Update

Online Hearing prides itself on our world-class support. Our licensed professionals normally can be reached instantly whenever our patients need us by phone, chat, email, or text. However, Hurricane Nicole is currently on route to Palm Coast, FL, where our Online Hearing support center is located. Out of an abundance of caution, we have decided to close down our support center for part of the day on Wednesday, 11/9, and all of Thursday, 11/10. We will attempt to resume operation on 11/11, but should their be any difficulties, we will absolutely resume operation on Monday, 11/14.

Those Interested in Purchasing Hearing Aids:

For those interested in purchasing a set of hearing aids through us, you can fully complete the purchase process online following the prompts on our website. Please refrain from ordering though if you do not have an in-person hearing test performed within the past 12 months. If you do complete the order online, please email, text, or submit your hearing test using our online form. Our Black Friday Promotion is currently on going and is automatically activated at checkout. If you would prefer to speak with one of our representatives before ordering, you can reach out via email or text and we will respond when we are back in the office.

Existing Patients:

If you are currently a customer of Online Hearing, please understand the situation and know that your satisfaction could not be more important to us. Leave a voicemail, email, or text, and we will respond as soon as possible. We do not expect this storm to impact orders pending shipment by more than a day or two. However, we cannot guarantee FedEx and UPS will ship packages in a timely manner. You will be provided tracking when we ship your hearing aids for you to follow along yourself. We recommend checking the tracking frequently to ensure FedEx / UPS continues to deliver your package on time.

Thank you everyone for working with us during this time and we promise to continue providing our excellent support while ensuring our team's safety.